Straight answers, before we start.

The free month starts on the publication date you approve in writing and ends before the same calendar day of the following month (or the last day of that month if the date does not exist): that day is the first paid day. You receive the exact date and a reminder at least 5 days before it ends. You can cancel free of charge, by email, at any time before it ends.

The paid continuation is expressly accepted when the contract is signed. If you do not cancel before the free month ends, the subscription continues automatically. The first invoice is issued for the second month, on the first paid day if it is a working day (otherwise on the next working day), and is payable within 5 working days of issue (full working days, excluding the day of issue).

The same services as the monthly subscription, paid once. The contract runs for a fixed term of 12 months starting on the website publication date. The first month is free, as with the monthly subscription, and can be cancelled free of charge by email at any time before it ends. On the first working day after the free month ends (the first paid day, if it is a working day), a single invoice for the annual price is issued, payable within 5 working days. The annual subscription does NOT renew automatically: you receive notice 30 calendar days before it expires, and renewing requires your written choice and an addendum. Silence does not mean renewal and no invoice is issued for a new annual period without your agreement. No second free month is granted on renewal.

After the free month, the monthly subscription terminates by unilateral termination, given in writing in accordance with the Notifications section of the Terms and Conditions. Termination takes effect after a notice period of 30 calendar days from the date of the notice and does not affect services already rendered or obligations due on the date the notice is sent. If we terminate, the notice period is 60 calendar days. Free cancellation in the first month and the statutory right of withdrawal are not affected.

For contracts concluded at a distance or off-premises, you have the right to withdraw within 14 calendar days of the contract being concluded, without giving a reason (Romanian GEO 34/2014), not from publication, invoicing or payment; in special cases provided by law the period may be 30 days. Signing, personalising or publishing the website does not waive this right; starting work within this period requires your prior, express and separate request. This right is separate from the free-month cancellation. Payments received are refunded within 14 calendar days of being informed of the withdrawal.

Open-ended contract with no minimum term. After the free month you can terminate by email with 30 calendar days notice; if we terminate, the notice period is 60 calendar days. Termination does not affect services already provided or amounts already due at the date of notice.

Invoices are payable within 5 full working days of issue. If an invoice remains unpaid, you receive a first payment notice (R1) and then a second one (R2). We do not automatically suspend your website for non-payment: if the invoice is still unpaid 30 calendar days after the due date and after both notices, we may manually suspend public access to your website after informing you in writing. Your content is retained and not deleted, and the contract and payments remain in force; we restore the website within no more than 1 business day of full payment of the amounts due. If the amount is not paid within 30 calendar days of the due date, the contract may be terminated under its terms; outstanding amounts remain due. Recovering your data and content is never conditional on paying arrears.

The subscription gives you a non-exclusive, non-transferable licence to use the website for as long as it lasts; the template and code do not automatically become yours. Your logo, texts, photos and data remain yours. Your domain is registered separately, in your name, and stays under your control. We only show your website in our portfolio with your written consent.

Optionally, you can buy an independent copy of the standard website for the agreed one-off price. You receive the package agreed in the contract and its Annex 1 (page and component code, compiled files, your materials, configuration without passwords or keys, a list of third-party licences and installation instructions), by the deadline set in writing in the purchase documents. The economic copyright in the original elements created specifically for you is assigned to you; for THINK's pre-existing components included in the files handed over, you receive a non-exclusive licence for the legal term of protection. THINK's templates and core cannot be sold separately. Third-party licences (fonts, stock photos, external services) are not transferred where their terms do not allow it; you are informed before buying. The price excludes the domain, subsequent hosting, maintenance and assisted migration.

You can request, free of charge and at any time, your data, the content you provided or created, and your own materials available for export, within the limits of the contract and the law. We hand them over within the legal time limits; for consumers, where the law requires it, within 15 calendar days at most. Recovery does not depend on paying arrears or on buying the website. The free export does not include the code and components owned by THINK ADMARKETING: these are handed over only with the full buy-out.

No extra work is invoiced without your written order and approval. Third-party costs and advertising budgets are paid separately, after acceptance. The monthly subscription price may only be increased after we notify you at least 30 calendar days before the new price takes effect; if you do not accept the change, you may terminate the contract before it takes effect, with effect from the end of the billing period, without affecting services already rendered or obligations already due (T&C art. 4.4 and 23). For the annual subscription, a price increase can only apply to a new contract period (T&C art. 5.9), and renewal requires your written choice and an addendum (T&C art. 5.7).

The contractual publication deadline is 15 working days, counted from the date you have sent us all materials, information and documents and we confirm to you in writing that the file is complete and work begins. You receive a preview and can request one round of up to 5 specific corrections, sent together within 5 working days. Publication only happens with your written approval, and the free month starts on the publication date.

Email support: Monday–Friday, 9:00 AM – 5:00 PM (Romania time), excluding public holidays. Critical issues: response and start of investigation within 4 working hours; important issues: response within 1 working day; normal requests: response within 2 working days. These are response times, not fix guarantees. Minor changes (30 minutes a month included): 3 working-day execution target, counted from the initial response once complete materials are received; faults attributable to us do not use up these minutes.