This page is for individual clients (consumers) in Romania who conclude the WaaS consumer agreement. No contractual term limits your statutory rights.
1. Information before the agreement
Before signing, you receive on a durable medium (for example email or PDF) the agreement and its annexes, the precontract information required by Romanian Government Emergency Ordinance No. 34/2014 (including the total price, the duration, the cancellation conditions and the right of withdrawal) and the unified request form. Your confirmations (acceptance of the paid continuation after the free month and, optionally, the request to start the services during the withdrawal period) are given separately, with no pre-ticked boxes.
After the agreement is concluded, we email you the accepted agreement and its annexes, the precontract information, the unified form and, where applicable, a copy of the early-performance request. The confirmation is not reduced to a link to a page that may change.
2. Right of withdrawal
For agreements concluded at a distance or off-premises, you have the right to withdraw within 14 calendar days of the conclusion of the agreement, without giving a reason and without penalties (Ordinance No. 34/2014). For the standard offer, the period runs from the conclusion of the agreement, not from the publication of the website, the issue of the invoice or the payment. More favourable or extended periods required by law apply, including where information was not provided; in the special cases provided by law (for example unsolicited visits), the period may be 30 days. We tell you the conclusion date and the withdrawal deadline, checked for your agreement.
This right is separate from the free first month, from free cancellation before the free month ends and from later termination of the subscription. You may also exercise it before the website is published, and the free month neither replaces nor reduces it.
How to withdraw: before the period ends, send us the form below or any unequivocal statement at [email protected]. Using the form is optional, and withdrawal requires neither our consent nor the signature of a termination agreement. We confirm receipt on a durable medium and reimburse the amounts received without undue delay, within 14 calendar days at most from the date we were informed of the withdrawal, using the same payment method unless you expressly accept another one, at no cost to you.
Starting the services during the withdrawal period happens only on your prior, express and separate request. The request is optional and not pre-ticked; if you do not choose it, the services do not start during the statutory withdrawal period. It is not a waiver of the right of withdrawal. Signing the agreement, personalising or publishing the website does not mean waiving this right, and for the standard offer we do not invoke its loss before the 14 days expire on the basis of the start of the services or of the signature, and we do not ask for a general waiver. If you withdraw after such a request, you may owe only the proportionate value of the services actually provided, exclusively under the conditions of Article 14 of Ordinance No. 34/2014 and of the price disclosed before contracting; no such costs are charged where the statutory information and express-request conditions have not been met. There is no creation, activation or set-up fee for the free first month. Any exception applicable to a separate service must be identified and communicated separately and satisfy all statutory conditions, without restricting the rights offered for the standard service.
3. Unified request form
The same form covers three different situations, which we keep separate because they have different effects. You choose one explicitly. No option is preselected.
To THINK ADMARKETING S.R.L., 72 Matei Basarab St., room 1, bl. L112, sc. 1, fl. 2, ap. 10, District 3, Bucharest, Romania, email: [email protected].
Information needed to identify the request Your name: …… · Reply contact: …… · Agreement (number / date): …… · Website (domain): …… · Request date: …… · Desired termination date, if applicable: ……
Do not provide a password, card details, national ID number or identity-document copy to complete this form. Any proportionate identity check is assessed separately.
Type of request — I choose one explicitly. If the classification is unclear, I describe my request in my own words; the later review does not turn the request into a waiver of rights.
☐ Statutory withdrawal — I unequivocally inform you that I withdraw from the agreement identified above, under my applicable statutory rights. By this option I am not requesting a mere commercial termination.
☐ Commercial cancellation during the free month — I request cancellation of the subscription before the free period expires, without a commercial cancellation fee, under the applicable conditions.
☐ Later voluntary termination — I request termination of the subscription under the applicable contractual conditions. The effective date and any financial effects are checked and communicated in writing; this option is not to be confused with statutory withdrawal or with cancellation during the free month, and it does not limit mandatory rights.
My declaration and financial effects Details: …… Financial obligations already incurred remain recorded, subject to the applicable statutory rights and remedies. This form is not an acknowledgement of disputed amounts and does not automatically trigger invoices, collections, reimbursements or adjustments.
For statutory withdrawal, the decision is communicated without giving a reason within 14 calendar days of the conclusion of the agreement, subject to more favourable statutory periods. Amounts due are reimbursed without undue delay, within 14 calendar days at most of notification, using the same payment method unless another is expressly agreed, at no cost. Signing, personalisation or publication does not automatically remove the right of withdrawal. A bilateral termination agreement is not necessary. Conformity rights remain unaffected.
Signature (only if you use the signed format): …… · Date: ……
The form is optional. Any unequivocal statement sent in time, by any means permitted by law, is sufficient. Exercising the right is not conditional on your signature on this form, on our approval, or on the later signature of a termination agreement.
We confirm receipt of any request. The confirmation is proof that we received it, not a condition for it to take effect.
4. Cancelling the subscription
In the first month, cancellation is free of charge. The anniversary of the publication date (adjusted to the last day of the month if that day does not exist) is the first paid day; the free period ends before that day. After that, the monthly subscription terminates by unilateral termination, given in writing in accordance with the Notifications section of the Terms and Conditions: termination takes effect after a notice period of 30 calendar days from the notice and does not affect services already rendered or obligations due on the date of the notice (Consumer agreement, art. 9.2). The monthly subscription price may only be increased after we notify you at least 30 calendar days in advance; if you do not accept the change, you may terminate the agreement before it takes effect (T&C art. 4.4 and 23). Details: Subscriptions and cancellation.
5. Conformity of the digital service
The website and the included services must match the description in the agreement and the applicable legislation (Romanian Government Emergency Ordinance No. 141/2021). If you notice a lack of conformity, you can write to us at [email protected]. You benefit from the statutory conformity guarantee for digital content and digital services (Consumer agreement). The remedies are those provided by Article 13 of Ordinance No. 141/2021: bringing the service into conformity and, under the conditions laid down by law, a proportionate price reduction or termination of the agreement. A price reduction is not automatic and only concerns services supplied in exchange for a price.
6. Your data and content
You can request, free of charge, the recovery of your data, of the content you provided or created and of your own materials available for export, within the limits of the agreement and the law. We hand them over within the statutory time limits; where the law requires it for consumers, within 15 calendar days at most. Recovery does not depend on paying arrears or on buying the website. We do not suspend the website automatically for non-payment. We may suspend public access manually only 30 calendar days after the due date and after the two payment notices, with prior written notice to you; your content is kept and your right to export it is unaffected. Your statutory rights regarding the conformity of the service remain unaffected.
7. Complaints
See the Complaints page.