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Legal

Complaints

Version aligned with the Terms and Conditions approved by our lawyer, 05.11.2026 set (Articles 21–22, full text) · Last updated: 8 November 2026

Complaints

If the User identifies any non-compliance in the Services provided by the Company, they may file a complaint using the following contact information:

  • THINK ADMARKETING S.R.L., with its registered office at 72 Matei Basarab St., Room 1, Bl. L112, Staircase 1, 2nd Floor, Apt. 10, Sector 3, Bucharest, Romania, or

  • by phone at 0767 390 470 (Monday–Friday, 9:00 a.m.–5:00 p.m., Romanian time) and

  • via email at: [email protected]

If the User is not satisfied with how the Company handled their complaint, they may contact the National Authority for Consumer Protection. Information on alternative dispute resolution is available at https://anpc.ro/sal; the SAL electronic platform is https://reclamatiisal.anpc.ro. The European SOL/ODR platform is no longer available.

Dispute Resolution and Governing Law

The relationship between the User and the Company, as set forth in the Agreement and the Terms and Conditions, shall be governed by Romanian law.

The User and the Company will endeavor to resolve any dispute arising from the provision of the Services amicably, including through mediation. If an amicable resolution of the dispute is not possible, jurisdiction for resolution lies with the courts within Romania, as determined in accordance with the general rules of law regarding jurisdiction.